Help center

How do I add a website?

Open Projects and choose Add website. Enter the site’s address, then copy the script we give you into the header of your site. We check that it is installed and tell you when it is ready.

Where does the script go?

In the head of every page you want reviewed. Once it is installed, reviewers can open the site and leave feedback on it.

How does a client leave feedback?

They open the review link, click the spot they mean and write a comment. Commenting needs an account. When link access is on, anyone with the link can look without one.

Can feedback be left at phone and tablet sizes?

Yes. Reviewers can switch between Desktop, Tablet, Mobile or a custom width. Each pin records the width it was placed at.

What if a screenshot cannot be captured?

The pin and the comment still save. Pinwell shows “Screenshot unavailable” on that pin.

Who can see a project?

Projects are invite-only by default. Clients see only the projects they were invited to, and an invitation does not make someone a member of your workspace.

What does the free trial include?

14 days at Studio’s limits, once per account, with no card. After 14 days the workspace becomes read-only until you choose a plan.

What do the plans include?

Solo is $39 a month for 3 projects, 2 members and 10 GB. Studio is $69 for 15 projects, 10 members and 50 GB. Agency is $119 for 50 projects, 25 members and 200 GB. Yearly billing is ten times the monthly price.

What happens when storage is full?

Pins keep saving. New screenshots pause and show “Screenshot unavailable”, and the owners are told.

How do I change my password or email?

Open My account, then Sign-in methods.

How do I connect an AI agent?

Open My account and use Agent connections.